Should You Go For A Landline Or Internet Based Phone System? When you are considering of a business telephone system that will be used for your company, then one of the things you must consider first is what operating system is right for you. The services and products offered, how you’re staffs, the size of your company and your expected volume of calls will affect your decision. Taking some time to learn about the features of the phone systems below is a wise move. While VOIP phone systems keep on gaining popularity over the landlines, the latter is still a great choice for a number of companies. And instead of being dependent on internet connection, these types of systems are making use of traditional wiring of a telephone company. Truth is, these are reliable solution wherein countless of users find great comfort for using. This phone system on the other hand have limited features and hardware may be a bit expensive as your company expands. The maintenance needs to be done only by on-site technicians, which may potentially lead to delays in solving issues at greater costs. On the other hand, VOIP telephone system makes all communications be managed through the internet. The communication has become another process that’s using the same connection because the company is likely using the internet. These types of business telephone systems offer more versatile and advanced features similar to call queues and interactive voice response or IVR. Aside from that, this kind of phone system can be easily integrated with mobile phones and emails or in other words, better response times to customers.
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When you use this solution however, you must be mindful that you need to have a quality internet connection. The company should be able to have high speed internet connection and recognize that more processes is used, the more strain it puts on the connection. And if your internet is down, the same thing goes with your communication. And in this matter, you better discuss this subject carefully with your prospective service provider if they have contingency plans in case that this sort of issue occurred.
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You do not need to be mindful of the inherent risks of communication via the internet which pose the same security risks where every user online is currently dealing with. Speak with the service provider regarding the features and processes that they offer to make sure that your company is protected. It doesn’t matter if you prefer a landline based or VOIP based telephone system, what you want here is a solution that meets the needs of your operation and the size of your company. You must carefully consider which business telephone system to use because remember, your company depends heavily on reliable and decent connections.